Introduction
This section of the website concerns the terms of use of the online store (hereinafter “e-shop”) with the distinctive title CoffeeMatt (domain name: www.coffeematt.com), which will henceforth be called “the Terms”.
The Terms are made up of the “General Terms of Use”, which include, among others, the return policy, payment and delivery methods, the customer service policy, but also of the “Special Terms of Use”, which include the “Privacy Protection Policy” and the “Cookies Policy” (called “Data Protection and Processing Policy”), which concern the way in which our company manages and ensures the security of the personal data provided to us for the processing of the consumer’s order.
Based on the privacy policy followed by the Company and which is harmonized with Greek, European and international legislation, upon entering and using this website, the user declares that he accepts the Terms in question, otherwise he must leave the website. By accepting the terms of use, the user is deemed to have read and fully understood their content.
The Company is at the disposal of its customers for any further clarification regarding the application of the terms in question and the consumer can contact the Company for any related issue, through the methods mentioned in the “COMMUNICATION” field.
1. Headquarters – Purpose of the company
The Company under the name “MILIOU P. ELISABET” (hereinafter “the Company”) is based in PERAIA THESSALONIKIS, 37 BAKOGIANNI STREET, TK 57019 (VAT: 156329159, D.O.Y. KALAMARYAS). The concern of the Company is the immediate service and satisfaction of each individual customer, with consistency and responsibility.
2. Geographical area of activity of the Company
The Company aims to serve the entire Greek territory and Cyprus.
3.Validity – modification of the terms of use
These Terms, as well as the data protection and processing policy apply “as is” and for the purpose of drawing up the contract between the Company and the consumer(s), the terms of use apply, as stated at the time of the order. of. However, the Company reserves the right to modify or unilaterally update the terms of use at its absolute discretion, in order to ensure its interests as a business, to provide the consumer with the highest possible level of protection (see here and Law 2251/1994 , as applicable), but also when they must be adapted to newer legislation (Greek/European/international). It is pointed out here that the modification of the terms of use does NOT cover orders that have already been placed by the user-consumer of the e-shop, unless this is required by the circumstances and is expressly stated.
4.Company disclaimer
The parties (Company and user-consumer) agree that:
A. On the one hand, the Company will take all appropriate measures and show the due diligence required during transactions, in order to ensure the validity, truth and accuracy of the information provided by it on this website, whether it concerns the operation of the e- shop and the identity of the company or they concern the characteristics of the goods offered for sale.
However, it is clarified that the Company does NOT bear any responsibility regarding information conveyed to it by suppliers regarding the characteristics of its goods and which it cannot objectively control (for example due to sealed packaging).
Also, the Company is NOT responsible for any damage suffered by the user of the e-shop from the use of the website, which objectively escapes its responsibility (indicative here are mentioned: intrusion of a third party into the data and information of the website, despite the fact that the Company keeps security protocols up to date and despite constantly taking measures to avoid and minimize such risks, existence of malicious software of any form [viruses, Trojan horses, computer worms and any other form of similar software], technical failures related to servers [ servers] used by the company to keep the website online).
Finally, despite the above commitment of the Company to provide as valid information as possible, it is pointed out at this point that the Company bears no responsibility for the registration of information/data which, in good faith in transactions and according to common experience, can demonstrably be considered as incorrect/inaccurate (indicatively here are mentioned: a price that, according to common experience and logic, a specific product cannot have, since this is significantly lower than products of a similar category and type sold in the Greek territory and in corresponding physical or online stores, information provided by similar online stores and which may not differ from store to store).
B. On the other hand, the user-consumer provides all necessary information/personal details required for the successful processing and completion of his order (indicative: first name, last name, address, contact phone number, e-mail address, payment method, size product) (see here Privacy Policy)
Even the user-consumer of the e-shop will use this website only according to the terms and conditions provided for herein and only for the purpose for which it was created. The user-consumer expressly agrees that he will not make unfair use of the website, such as, for example, using it to intercept other users’ data or placing orders without a real purchase intention, resulting in damage to the Company. The Company reserves the right to claim any damage (and initiate any legal proceedings before any competent civil and criminal court) that may arise from such behavior, which violates the above conditions regarding the prudent and fair use of the e-shop.
The Company bears NO responsibility for the unsuccessful processing/completion of the order and therefore for the untimely delivery or inability to deliver the ordered products to the consumer in the absence of the required minimum (and accurate) information when submitting the order. During the delivery of the products, the consumer is obliged to check and confirm that the courier’s packaging is sealed and in any case the Company is not responsible for the damage it has suffered during the transportation of the product.
The Company will do everything possible so that the order is delivered within the stipulated time. Nevertheless, the Company does NOT bear any responsibility regarding events that are not within its sphere of influence and cannot be controlled by it. Thus, the Company is NOT responsible for the non-timely transfer of your order to the customer by the cooperating companies. It is also not responsible for untimely delivery of the product to the customer, as long as the untimely delivery is due to force majeure and fortuitous events. Events such as strikes, wars, acts of terrorism, natural disasters and problems in the delivery of the products traded by the Company from its suppliers are mentioned here, despite the diligence shown by the Company during its transactions. If such an issue arises regarding the delivery of the products that is not due to the fault of the Company, then each of the parties (after the expiration of one month from the stipulated delivery time) may terminate the contract without compensation, in which case the parties will not have any claim on from each other after this solution.
5. Intellectual and industrial property
The website and the content of the e-shop (images, photos, marks, designs, graphics, layouts, color combinations that give identity to the e-shop during transactions, innovative services that may be provided in the future) are the subject of intellectual property and are protected by all the nexus of provisions of Greek, European and international law concerning it. Every trademark of the Company legally deposited with the competent authorities or which acquired distinctive power during its use in transactions is protected according to the definitions of the Law.
None of the above can be a product of sale, copying, reproduction, republishing and any other action that can be taken as an insult to the material and content of the e-shop. From the above it becomes clear that the above cannot be used for public and commercial use unless the Company’s written consent is given for this purpose.
As for the products and services that the Company hosts in the e-shop and which are available for sale, as well as any other brand of another company (supplier, partner, etc.), these are their intellectual property and therefore they bear the responsibility for their protection.
The Company, hosting on the pages of its online store products, services and brands of other companies, expressly DECLARES that it has no intention of appropriating them and that they are the intellectual property of these third party companies.
6.Defectiveness of products
The Company aims to provide quality products to the customers-consumers who trust it.
The Company’s products are provided to users-consumers with the highest quality specifications at competitive prices, with the result that they are distinguished for their excellent value for money.
If, despite this, the consumer considers that the product does not correspond to the data of the order and can be considered defective, he must inform the Company immediately (and at the latest within two working days) of receiving the order through the available means of communication, so that examine the issue and if necessary replace the defective product.
For the purposes of the terms in question, it is clarified that a product can be considered defective if it does not meet the purposes of the Agreement and especially: a) if it does not meet the description given for the respective product in the e-shop (indicative: construction material other than mentioned on the store’s website and problems in operation), b) the product does not correspond to the use for which it is intended and for which similar products are intended
The Company is NOT responsible for covering any further damage that may occur to the consumer from the purchase, beyond the replacement of the defective product. Also, with these terms it is clarified that the following are NOT defects which entail the existence of a claim for replacement of the product: 1) the different display of the color on the computer screen compared to the reality (for example sending the agreed color in a different tone compared to it which is displayed on the screen during the order, given the fact that how each color is rendered depends on the screen that each user has), 2) the shipment by the Company of the correct size, as it was ordered, but which does not meet the consumer requirements. Nevertheless, the Company gives the right to the consumer to request a replacement of the product due to an order of the wrong size, which is due to his own fault, only once. In any case, the product cannot be considered defective for this reason.
7. Pricing policy – Value Added Tax (V.A.T.)
The Company has full freedom to set the prices of the products sold in this online store. The consumer, having been informed of the price of each product, proceeds to order it, if he wishes, in the manner described in these terms. The Company does not bear any responsibility to compensate the buyer, if he finds, after completing his purchase, in another electronic or physical store of interests of other companies, the same or similar product to the one he bought from the e-shop, at a lower price. With these conditions, the Company declares that it does not bear any obligation to compensate the buyer to cover the difference in the price of the cheapest (sold in another store) up to the amount of the price of the product purchased from the e-shop.
The prices of the e-shop can be changed by the Company without notice. In any case, the buyer is obliged to pay based on the price in force at the time of submitting his order, not being affected by subsequent changes in the price of the products.
The consumer has the right, if he finds that the price of a product is considered “unusual” (too low or too high) according to the lessons of common experience, to inform the Company’s customer service, so that the matter can be investigated by it and if deemed necessary , to modify the value in such a way that it corresponds to the correct one.
The Company is NOT under any obligation to ship the product at the erroneously lower price, even if the order process has been completed by the customer and an informative confirmation e-mail has been sent. Of course, in this case, he is obliged to inform the customer by phone or e-mail about the specific error during the order and about the actual price of the product. Then the buyer is entitled to either accept the order at the actual price of the product or expressly cancel it. If he does not take any action within two working days of the above notification, the order will be automatically canceled by the Company.
The e-shop prices include VAT (Value Added Tax). Given the fact that the products of the e-shop are available in Greece and Cyprus, it is clarified that the VAT of the European Union member state that is the place of delivery for the product(s) (Greece or Cyprus) is applied on a case-by-case basis, which is 24 % for Greece and 19 % for Cyprus. The Company bears no responsibility for a possible change in the VAT rate by the tax authorities of the above member states and for this reason a possible increase in the prices of the e-shop.
8. Customer profile “Member”
The user can register as a member on the e-shop website and thus obtain an account and a personal profile on it. The registration of his details for the creation of his account gives him the possibility of immediate ordering without the registration of these details each time, while he thus acquires the possibility of creating a personalized “wish list”, as well as his participation in possible contests/ sweepstakes that the Company now or in the future may conduct. Upon registration, the user acquires a username and personal access code (password), so that by using these details he has exclusive access to his account and profile. In case of losing his password, he can regain access to his account by clicking on the “Forgot my password” link and following the instructions there.
9. Customer Profile “User”
The Company provides the user with the possibility to make their purchases easily and quickly as a simple “User”, i.e. without the need to create a personal account. In this way, the absolutely necessary data are requested for the processing and successful promotion of the order. The user agrees to these terms expressly in the processing of his data for the purpose of promotion and successful completion of the order. In this way, however, every time he wishes to make an order from the e-shop (and since he has not created an account on the website), he will have to enter his details in the order form. Also, as a non-registered user, he does not have the possibility to benefit from the privileges of the registered members of the e-shop, which now or in the future the Company may provide to them (discounts, participation in contests, etc.).
10. Returns/Exchanges/Cancellations Policy
The consumer is entitled by law to withdraw from the contract concluded at a distance with the Company and to return the product without having to state the reasons why he reached this decision. The period of unjustified withdrawal is set at fourteen (14) calendar days from the moment the product/s came into the physical possession of the consumer or a third party indicated by the consumer, other than the carrier. The right of withdrawal is considered to have been exercised by the consumer, if he, within the specific period mentioned above and before its expiry, announces the exercise of the right to the Company. This announcement can be made either by telephone by contacting CoffeeMatt’s customer service line, or by e-mail to the electronic address mentioned on the Company’s website, or by post, sending the withdrawal form to the address Bakoyannis 37, Perea, Thessaloniki, 57019. where the headquarters of the Company is located. In the latter case, it is expressly indicated that the timely exercise of the right of withdrawal will be evidenced by the notation on the envelope of the day on which the consumer sent the envelope. The consumer bears the burden of proving the exercise of the right of withdrawal.
The Company, within the parcel/s of the order, will include a withdrawal form which the consumer can fill in, in order to legally exercise the right of withdrawal. Of course, the above right can also be exercised through the above-mentioned methods (e-mail or telephone). However, it is reminded that the burden of proof for the exercise of the right of withdrawal is borne by the consumer.
The consumer must return the product within a period of fourteen (14) calendar days after notifying the Company that he wishes to withdraw from the Contract, in which case the Company must, after returning the products, return the full value thereof. The Company, however, is NOT obliged to refund additional delivery costs, if the consumer had explicitly chosen a delivery method other than the cheapest delivery method (basic courier service offered by the Company).
In case of withdrawal, the consumer is charged with the costs of returning the product to the Company, which the Company can set off against the amount it must pay to the consumer following the withdrawal.
If the consumer withdraws from the contract, the risk of possible damage to the product during the return process is borne by him and not by the Company. For this reason, the consumer must take all the necessary due diligence measures, so that the package is safely transported to the Company’s facilities. In other words, he must carefully pack the product(s) he wishes to return, so that they are delivered to the Company in the perfect condition in which he received them. The Company reserves the right not to accept products that are not in the perfect condition in which they were delivered to the consumer and it is proven that their poor condition, in which they are returned, is due to his fault.
Thus, the returns of the products as mentioned above are only accepted if the products are in the perfect condition that they were delivered by the Company to the consumers, i.e. they are in their original packaging which will not be altered in any way, and the goods must to have their tags, tags, whatever else was included in their packaging and generally be in “new” condition. Also, in order to exercise the right of withdrawal, it is necessary to present the proof of purchase (retail sales receipt or invoice). Returns are NOT accepted within the legal withdrawal period if the products prove to have been used in any way by the consumer.
Changes (before products are shipped) are allowed up to two per order.
After the shipment of the product(s), it is permitted to change it/ones only once, within fourteen (14) calendar days of delivery, as long as the conditions provided for in the case of withdrawal are met (unused product, in its packaging with purchase document etc). In this case, the costs of returning and redelivering the product are borne by the consumer..
11. Clause of partial invalidity
All terms herein shall be deemed material. In case of dispute and annulment of any of them, the others remain valid.
These terms do not affect his rights as a consumer, as they arise from Greek and European legislation.
12.Contact
For any question/clarification or issue of concern to the user/consumer, he/she may contact the Company’s customer service daily during the hours 09:30-17:00 on the phone +306986294148 or by e-mail at the email address info@coffrmatt.com.
13. Law and Jurisdiction
Competent for the resolution of any dispute that may arise from the use of this website, as well as when ordering products from the Company’s e-shop, are the courts of Thessaloniki.
